Understanding Conflict Style

A conflict style indicator helps you to learn about your preference when responding to conflict with others.

Conflict Style Indicators

There are two widely used conflict style indicators: the Thomas Kilmann Conflict Mode Instrument (TKI) and the Kraybill Conflict Style Inventory (KCSI). Both are derived from the Mouton Blake Managerial Grid which developed five leadership styles based on a concern for people and a concern for production. Although we may find from using the indicator that we prefer some styles of dealing with conflict to others there is no right or wrong to the profiles that emerge. The objective is to develop flexibility and to use the appropriate response to a conflict situation depending on your objective in the conflict you find yourself. By using conflict style awareness in connection with a coaching couse we can help you develop the skills of being flexible in the use of conflict styles.

Ways we can help:

By taking either the TKI or the KCSI you can learn about your conflict management style. When you know how you respond to conflict situations you are better prepared for turning conflict into a constructive experience. In this way you will develop an understanding of how to resolve existing conflict situations and prevent future issues from turning into negative conflict.

Understanding your conflict style helps

you:-

manage conflict develop interpersonal skills make effective decision develop influencing skills develop negotiating skills impove team working line manage staff

Conflict Styles

Understand your conflict style and the repertoire of styles. Develop insight into what works best and when.

As conflict - difference - is here in the world, as we cannot avoid it, we should, I think use it. Instead of condemning it, we should set it to work for us. Mary Parker Follett

Mediation, Facilitation and Coaching

Eskhill & Co | Green House at Eskhill | 15A Inveresk Village | Musselburgh EH21 7TD | Tel: 07774 127809 or 07831 605858